Secure eMail

You can exchange confidential information via eMail with Partners Bank of California using Secure eMail.

By logging in via Secure eMail, you agree to be bound by the Terms of Use, Online Security and other provisions applicable to the website of Partners Bank of California, as they may be modified from time to time.  Whenever sending confidential information via email (including but not limited to Social Security or Taxpayer ID numbers, account numbers, financial statements or transaction details), you should always send that information via Secure eMail.

How It Works

Partners Bank of California has partnered with Cisco IronPort Systems - Registered Envelope Service (RES), for superior email privacy and security.

>> Learn More Click here to view a tutorial video on registration and activation of Cisco's Registered Envelope Service (CRES)

To initiate sending and receiving secure email between yourself and Partners Bank, simply contact any representative at Partners Bank and request a secure email to be sent to your email address. Receiving that secure email from us will be your first step in registering and activating the Cisco Registered Envelope Service.

Here are instructions on how to send and receive secure email.

To Receive Mail: When you receive or send secure email that contains confidential information, the message is encrypted and sent via Cisco's Registered Envelope Service for you to retrieve. Retrieving email is simple.

1.     When we send secure email, you will receive an email with instructions and an attachment called "securedoc.html". Download and save the attachment locally to your workstation by right-clicking and hit Save As, then open the file.

2.     First time users will need to register upon receipt of their first secure email over that service. Follow the step-by-step instructions in the initial email for new registration procedures.

3.     After registering, users will be presented a login page requesting a password. Enter your password and open the secure message.

To Send Mail: You can respond to the email sent by the bank and attach documents if necessary. There is a 10Mb limit to send information or documents back to the bank.

Registered users can initiate secure emails anytime by going to and logging in with your credentials.

Your privacy, online security and protection of your confidential information is very important to us.  If you have any questions or concerns, please contact our Online Banking team by phone at (866) 323-2741 or via email to