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Send & Receive Secure Email

At Partners Bank, we're always concerned about your financial safety and security. Preserving the confidentiality of your personal financial information is of the utmost importance. When exchanging confidential information via email, an encrypted or secure email service should be used. Partners Bank of California utilizes Cisco Registered Envelope Service (CRES) secure email, and makes this available free of charge to our clients. The CRES service uses state-of-the-art encryption and security technology, so you can be assured that your email will be sent and received securely. Once a user is registered on the CRES system, secure emails with confidential information can be exchanged quickly and efficiently between yourself and your Partners Bank representative.

If you are a new user on the CRES secure email system and would like to send and receive secure emails, you will need to first register on the CRES system. To do this, simply contact a Partners Bank of California representative and request that they send you a secure email message. Once you receive that secure email from us, it will contain links and prompts for you to register for the CRES service. Be sure to securely keep or remember your user password that you establish when registering for the CRES system. After you're registered on CRES, you can quickly and efficiently exchange secure email and attachments with us.

First Time Registration
Step 1: Contact a bank representative to initiate a secure email to you with registration link if you have not previously registered to use CRES.
Step 2: Follow the prompts in the secure email to complete registration with your email address, and select a password that is complex but that you will remember in the future.

Already Registered?
To Receive a Secure Message: From your email inbox, click on the secure email sent by your bank representative to access the encrypted contents through CRES. You will be prompted to login in to CRES with your email address and password established when you first registered. From there you can reply to the sender, send attachments, or forward message to others. A secure message in your email inbox may look similar to the sample below.

 CRES Inbound Message Example

To access the secure contents of the inbound email, login to CRES

Secure Email Login Page 1.1

You can then read the received email and reply securely.

CRES Reply to Sender

To Send a Secure Message: Either reply to a secure email message initiated by your bank representative, or initiate a new secure message from within Cisco CRES by accessing the link: https://res.cisco.com/websafe/login.action. These options will require successful login to Cisco CRES using your registered email address and password. Messages and any attached files or documents will be encrypted in your secure email to the bank. You can also save this linked webpage as a favorite or bookmark in your internet browser.

 Secure Email Login Page 1.1

CRES Compose Email Page 1.1

You're now ready to compose and send a secure email!

>> Learn More Click here to view a tutorial video on registration and activation of Cisco's Registered Envelope Service (CRES)

If you already have your own preferred secure email system other than the Cisco CRES, please feel free to use that service for exchanging encrypted emails with Partners Bank. We will make every effort possible to interface with that system.

We're here to help! If you have any questions or need support using the Cisco CRES secure email system, please give Partners Bank a call at (949) 732-4000, and ask to speak with any bank representative; or send us an email at: onlinebanking@pbofca.com